At Kick It Plus, your satisfaction is our priority, and we want you to shop with confidence. If you experience any issues with your order, please contact us within 30 days of receiving it, and we’ll work quickly to resolve the issue.

30-Day Guarantee
We aim to ensure your satisfaction with our products. If your order has any major issues or doesn’t match the description, contact us within 30 days of delivery, and we’ll make it right.

Quality Concerns
For any quality-related issues, please send clear photos of the item on a flat, well-lit surface to help us address your concerns effectively.

Return and Refund Conditions
Replacements or refunds are available for items that arrive damaged, defective, or significantly different from the description.

Return Timeframe
To initiate a return, contact us within 30 days of receiving your order. Our support team will guide you through the return process.

Refund Processing
Refunds are issued to your original payment method and should appear within 5 business days once the return process is complete.

Cancellation Policy
– Orders may be canceled within 24 hours of placement.
– After processing, cancellations are not possible.
– After delivery, you have 30 days to request a return.

Damaged, Defective, or Incorrect Items
For damaged, defective, or incorrect items, you have 30 days from delivery to request a return. Please notify us promptly if you encounter any issues.

Return Shipping Costs
– Free Returns: For damaged, defective, or incorrect items, we cover return shipping costs.
– Other Returns: For issues like sizing or change of mind, the customer is responsible for return shipping fees, which are non-refundable.

Returning Goods Policy
Returns for sizing, change of mind, or buyer’s remorse are generally not accepted. In special cases, returns may be accepted with a 20% restocking fee, and the customer will cover return shipping costs.

Note: Custom orders and personalized items are not eligible for returns or exchanges. Please confirm details before completing your purchase.

Returns After the Cancellation Period
Return requests made more than 30 days after delivery are not eligible for refund or return.

Exchanges
If you need a different size or variant, exchanges may be available with a 20% restocking fee, and the customer will cover return shipping costs.

Cancellation Process
To cancel your order, email us at support@kickitplus.com within 24 hours of ordering. Orders cannot be canceled once shipped.

Return Address
Contact our support team to obtain the return address and an RMA number before sending items back.

How to Request a Return or Refund
To initiate a return, email us at support@kickitplus.com. Our team will provide further instructions on shipping and packaging for a smooth return process.

Lost or Delayed Orders
In rare cases of lost or delayed packages, compensation is available only if Express Shipping was chosen. A refund will be issued after the courier’s claim process is completed.

If you have additional questions or need support, feel free to contact us. Visit kickitplus.com to browse our collection of premium fashion items!